Practical information · Terms
Terms & conditions.
Our agreements upfront, about delivery, warranty, payment and service. Intended to keep expectations clear, not to surprise you.
SUNSPA ’T GOOI Wellness at home.Important
Version 1.0 · 2026
These terms are still to be reviewed by a legal professional.
Chapters
Twelve articles
Applicability
These general terms apply to all offers, quotes and agreements of Sunspa ’t Gooi (CoC 99080478), based at Loodijk 24A, 1243 JB ’s-Graveland. Deviations apply only when agreed in writing.
Offers and quotes
Our quotes are non-binding and valid for 30 days unless stated otherwise. Prices include VAT for private customers, unless stated otherwise. Delivery and installation costs are listed separately.
Delivery and installation
The agreed delivery time is an indication. We strive to deliver within the agreed term, with the reservation that external causes, such as transport or the manufacturer, may cause delay. You will be informed of changes in good time. On-site placement is done by us or a party designated by us. On-site preparations (foundation, three-phase power, access) are your responsibility unless agreed otherwise.
Payment
Unless agreed otherwise, 30% of the order amount is paid on confirmation, with the remaining amount on delivery. In case of late payment, statutory interest and collection costs may be charged.
Retention of title
The delivered goods remain the property of Sunspa ’t Gooi until the full invoice amount has been paid.
Warranty
Our products carry the statutory warranty (conformity) and the manufacturer’s warranty as published by the manufacturer. As the seller we are your point of contact for at least two years; manufacturer warranty terms can differ per brand and per component (for heaters and heating elements, for example) and we go through them with you at quotation. Our installation work also carries a two-year warranty. Warranty lapses on improper use or on changes made by third parties without our permission.
Maintenance plans
Our maintenance plans (Wellness Select, Prime and Elite) are entered into for a term of twelve months and thereafter renewed tacitly, with a notice period of one month. The full terms per plan are on the relevant product pages.
Right of withdrawal (B2C)
Consumers have a statutory 14-day right of withdrawal for contracts concluded at a distance or away from our business premises, for example by telephone, online or at your home. If you buy after personal advice in our showroom, this statutory right of withdrawal does not apply; in that case we will always look for a suitable solution together with you.
Liability
Our liability is limited to the invoice amount of the relevant order. We are not liable for indirect damage (lost profit, consequential damage), to the extent permitted by law.
Complaints
Complaints about the execution of the agreement must be reported to us within a reasonable time after discovery, in writing or by phone; within two months is in any case in good time. We aim for a solution within 30 days.
Disputes and applicable law
Dutch law applies to all agreements. Disputes are submitted to the competent court in the Midden-Nederland district, unless otherwise required by law.
Contact
Sunspa ’t Gooi · Loodijk 24A · 1243 JB ’s-GravelandCoC 99080478 · VAT NL868785696B01085 070 41 71 · info@sunspahetgooi.nl