About us · Warranty & aftercare
A familiar point of contact.
Here for you afterwards.
Have a question about your spa, swim spa or sauna? Get in touch. We can help with the manufacturer’s warranty, maintenance and aftercare.
SUNSPA ’T GOOI Wellness at home.Service in our own hands
Who handles your warranty claim?
The person who installed your spa also handles your claim. You speak to our own team.
At installation, we record the serial number, water readings and a foundation photo. We have your installation details to hand when you call.
What the factory covers
The terms per component.
For the Sunspa Benelux lines (Sunspa, Fox Elite, MySpa, Maxicuzzi and Vogue), fixed terms apply from the installation date: five years on the shell, two years on most technical parts, one year on the heater. For saunas, the term is two years. Bullfrog sets its terms per component and per series; we walk through those with you when we quote. When you sign, you receive the warranty card in black and white.
The terms above apply as the manufacturer publishes them. Repair by an unauthorised party or with non-original parts voids the warranty. That is one more reason we do repairs ourselves. Friss outdoor showers: five years on the construction, five years declining on the surface treatment and two years on electrical components, plumbing and taps.
After the factory warranty
A Wellness plan is maintenance, not an extended warranty.
With Elite, a fault costs you no call-out fee, no labour and no hefty bill for replacement parts, for as long as the plan runs. Big replacements, like a complete pump or a new shell, fall outside the package even with Elite. We would rather tell you that up front than after the fact.
Prime keeps your spa preventively up to scratch with two services a year. Select gives you one thorough annual service, often enough for anyone who looks after the spa well themselves. None of the three packages charges a call-out fee for a fault. Which one fits comes down to how much of the upkeep you would rather not think about.
Reporting a fault: what you may expect from service
See the three packages
Next step
Your file is ready here.
Call or email us. We check your file to establish warranty coverage and the next step.